WE’D LOVE TO HEAR FROM YOU.

Submit a request and THILY will answer your request within 24 hours.
Have a question about a specific product? Check out our FAQ page 

10172 Olney St, El Monte Alhambra
CA 91731 United States

support@thily.com

If you got a defective product or missing any accessories, please email support@thily.com for assistance.

Please have your original order number, shipping address, and images of the defective product ready so we can best assist you.

Please note we don’t cover loss, theft, or general wear and tear like dents and scratches.