Shipping and Delivery
- Free shipping is valid on all continental United States ,Canada ,Germany, Australia (No amount requirement)
- Free shipping global order over $30
Do you accept international orders?
Yes, THILY products are available at worldwide. Free shipping global order over $30. you can shop online right here at www.thily.com
How are shipping rates calculated?
All orders are free shipping for all continental US !
For international shipping, there is a flat rate of $9.99 USD. International orders over $30.00 USD are eligible for free shipping!
All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your THILY order and/or shipping total. THILY is not responsible for fees associated with import. All fees must be paid by the parcel recipient.
Please note, THILY is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays.
When will my order ship?
Our products usually ship within 2-5 BUSINESS days ! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
When can I receive my order?
It depends on where you are.
If the destination country of the order is the USA , Canada ,Germany or Australia, the product will ship from our America warehouse , Canada warehouse,Germany warehouse or Australia warehouse, it will take 3 to 5 business days to be delivered.
If you destination country is out of the USA, Canada,Germany or Australia, the product will ship from our Chinese warehouse. Please note that international orders typically take 7 to 21 full business days to be delivered. Business days do not include weekends, or holidays.
What the shipping carriers do you use?
We use all major carriers, and local courier partners.
My package says delivered, but I didn’t receive it.
Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
Package is in my country but tracking hasn’t updated.
We are super excited for you to receive your goodies, but please be patient! International orders may take up to 21 business days to be delivered.
It is often helpful to refer to your local courier's online tracking, as it may have more accurate tracking information for your order. Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. We recommend you physically visit the office to locate your package as your courier's online tracking may not recognize your USPS generated tracking number.
If 21 full business days pass and you do not receive your order, please contact our Customer Care team HERE with your order number! Please note, we are unable to assist you further with your order until after the 21st business day.
Delivery and Returns Delays
We do our very best to process and ship your order as quickly as possible, however once your order is transferred to USPS, it may encounter delays during its journey to you. The same is true for orders determined to be undeliverable by USPS and returned to our HQ.
Please note, THILY is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays. Our team can only view the same information that you can via your order’s tracking number.
Please allow our full shipping times to pass before reaching out to our Customer Care team!
- For domestic orders, shipping may take up to 5 business days.
- For international orders, shipping may take up to 21 business days.
If your order is traveling beyond these time frames, please email our Customer Care team by clicking HERE with your order number and tracking information so that we may assist you further!
For returned orders, please note that we will issue a full refund for your order once it is received at our HQ and confirmed to be undeliverable. We are unable to process a refund for a returned order until we physically receive the package. We apologize for any inconvenience!